We understand that there may come a time when you wish to delete your FlyFreely account. To ensure that this process is handled securely and in compliance with regulatory requirements, we ask that you contact our support team directly.
Why You Need to Contact Support
When you request to delete your account, we need to verify that your flight records are not linked to any other organisation. As most user accounts on FlyFreely are for employees of businesses, those businesses own the data associated with the account, and these business have obligations under aviation law to be retained for up to 7 years, depending on jurisdiction. Our support team will assist you in this process to ensure that all necessary checks are completed.
Steps to Delete Your Account
- Contact Support: Reach out to our support team via email at support@flyfreely.io, in app chat, or raise a ticket.
- Verification Process: Our support team will guide you through a verification process to confirm your identity and check the status of your flight records.
- Confirmation: Once the verification is complete, our team will confirm the deletion of your account and inform you of any records that need to be retained.
Important Considerations
- Data Retention: Some of your flight records may need to be retained for up to 7 years due to regulatory requirements. Our support team will provide you with detailed information regarding which records need to be retained and why.
- Privacy and Security: Your privacy and security are our top priorities. The verification process ensures that your data is handled securely and in compliance with all applicable regulations.